To determine if an approach to perform management reviews has been established and implemented, review the following areas:

Management Review Procedure:

Verify if there is a documented procedure or process for conducting management reviews. This procedure should outline the purpose, responsibilities, frequency, and content of the management review meetings. The procedure should comply with ISO 9001:2015 requirements, covering key aspects like customer satisfaction, performance, effectiveness, and opportunities for improvement.

Scheduled Management Review Meetings:

Check if management review meetings are scheduled at defined intervals. These intervals should be appropriate for the organization’s needs, typically once or twice a year. Evidence of scheduled meetings, such as a calendar or agenda, demonstrates that management reviews are planned and not ad-hoc.

Documented Review Outputs:

Review records of past management meetings to confirm that they include documented outputs. These records should address decisions on the performance of the QMS, customer satisfaction, necessary changes, and resource needs. The presence of meeting minutes or action items shows implementation and follow-up.

Evidence of Management Review Topics:

Confirm that the topics covered in the management review align with ISO 9001 requirements, such as QMS performance, nonconformities, customer satisfaction, improvement opportunities, and resource adequacy. Ensure these items are documented as part of the review outputs, and any actions or decisions made by top management are clearly recorded.

Continuous Improvement Actions:

Assess if management review outcomes lead to actions aimed at improving the QMS, processes, and products or services. Look for evidence of improvement initiatives, adjustments to resources, or procedural changes based on review findings. This confirms that the management review process is actively contributing to the QMS’s effectiveness.

If these elements are in place and documented, the organization likely has an established and implemented approach to management reviews, demonstrating compliance with ISO 9001:2015.